How does the 200 nights free trial period work?The only way you'll know whether the HiGRID- The Sleep company’s mattress is the right fit for you is by testing it. We think 200-nights is the perfect amount of time for you (and your body) to adjust to the mattress and get used to it. If you decide the mattress isn't quite right then we're more than happy to pick it up for you and give you a full refund. All you have to do is to email us at email@example.com. We'll take care of the rest.
When does the trial period start?Your risk-free trial starts on the day you receive your HiGRID order.
Which order are eligible for 200 nights trial?All orders of our HiGRID mattresses are eligible for the 200-night trial.
Do I have to keep the plastic wrap on the mattress during the 200 nights trial?No, you don't. The best way to decide whether you and the HiGRID mattress are the right fit is from the comfort of your own home and in real-life conditions. That means using your favorite pillow and bedding without the noisy plastic cover.
How can I return the mattress within the 200-night trial period?Our customer service team will organize a pick-up for your mattress with our returns partner. Once your return has been collected and processed please allow up to 14 business days to receive your refund.
Can I return several mattresses?Yes and No. We are more than happy for our beloved customers to try and find the best mattress as per their need, and it is okay to order different mattresses. However, we do not accept multiple trial and returns for the same product by one customer and thus highly recommend you to try your mattress for 200 nights and ensure the model fit before returning and making another purchase.