Terms and Conditions


We've put together a list of all the key points about the terms and conditions that you'll be entered into when you place an order with us.

You agree to be bound by the terms and conditions as set out below and they'll govern each Order that You place with us. Each Order is a separate legally binding contract. You should read these terms and conditions carefully and make sure You understand them.

If a provision in these terms and conditions is found to be invalid or unenforceable by a court, it will not affect the validity of the remaining provisions.

These terms and conditions are governed by the laws of England and Wales and don't affect your statutory rights.




  • You" or "Your" means the person named in the Order whom we're supplying the Goods to in accordance with these terms and conditions.
  • "We", "Us" or "Our" means Comfort Grid Technologies Ltd, c/o Goringe Accountants Ltd Waterside Drive, 1650 Arlington Business Park Theale Reading RG7 4SA UNITED KINGDOM 
  • ‘Consumer’ means a person acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession (as defined in Section 2(3) Consumer Rights Act 2015).
  • "Order" means Your order for the Goods.
  • "Goods" means all products listed in the Order;
  • "Delivery" means the delivery of the Goods to the delivery address specified in the Order.
    • These terms and conditions apply to all orders placed via our Web shop (www.higridsleep.co.uk) by you acting as a consumer. Where you place an order via our internet shop and are not acting as a consumer these terms and conditions may vary in certain respects. Where there is such a variation this is indicated in these terms and conditions.
    • You should read these terms and conditions carefully before submitting an order to us. These terms tell you how we will provide the product(s), how you or we may change or end the contract and what to do if there is a problem with your order, and other important information


  • Our offer of goods on the Internet constitutes an invitation to treat (an advertisement) this means it is not a binding offer to sell. You may submit your offer to buy via our order system integrated into our online shop.


  • When purchasing goods via the online shop, the goods you intend to purchase are placed in the virtual “shopping cart”. You can view and access your virtual “shopping cart” at any time and on each page of the website and can make changes to your existing “shopping cart.” Once you have decided to purchase the product(s) in your shopping cart you can enter your personal details, select the method of payment and select the shipping conditions. Prior to purchase, you are afforded the opportunity to check, change, or cancel the purchase in its entirety. By clicking the “Buy now” button you will have offered to buy the product(s) from us.


  • You may return to the Internet site before placing your order by clicking on the “back” button found in the Internet browser, after checking your information and/or closing the internet browser to cancel the order process


  • It's your responsibility to check:
  1. the dimensions of all goods to ensure that they will fit into your property; and our acceptance of your order will take place when we email you to accept your order. At this point, a contract will come into existence between you and us.
  2. A confirmation of your Order will be sent automatically by e-mail and, unless You are notified to the contrary within 48 hours of this confirmation.


  • If we are unable to accept your offer, we will inform you of this and will not charge you for the product(s). We may not be able to accept your order because the product(s) is out of stock, because of unexpected limits in our resources which could not be reasonably planned for, because we have identified an error in the price or description of the product(s), or because we are unable to meet a delivery deadline which you have specified. If you would like to place a larger order as a company, please check the availability beforehand.


  • It is always possible that, despite our best efforts, some of the product(s) we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product(s)’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product(s)’s correct price at your date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
  1. GOODS

3.1 The description of the goods will be as specified within the Order.

3.2 You should be aware that:

  1. all sizes given are approximate and stated bed and mattress sizes refer to the sleeping surface only.
  2. mattress sizes may vary slightly from their stated dimensions due to standard industry manufacturing tolerances; and
  3. comfort grading is for guidance only;
  4. when placing a mattress on a bedstead please note that there may be a gap around the edges; this is normal and is designed to allow for rotation & bedding.

3.3 We will ensure that at the time of delivery, the goods will:

  1. be of satisfactory quality;
  2. be fit for the purpose for which they are designed and supplied;
  3. be free from material defects in design, material and workmanship; and
  4. comply with all applicable statutory and regulatory requirements for selling the goods in the United Kingdom.




  • Prices include VAT (if applicable). The prices stated on the order page when you placed your order are the final prices. They include all price components including all applicable taxes. Only in the case of cross-border delivery can additionally taxes and/or duties (e.g. duties) be required by the buyer for payment, to the responsible customs and tax authorities.

Full payment is required at the time the Order is placed and HiGRID will collect this using the debit/credit card details or other mode of payment as mentioned below supplied by the buyer.


  • You bear no responsibility for the shipping costs.




  • If you would like to order from our webshop, it is necessary for the conclusion of the contract that you provide your personal data, which we need to process your order and fulfill the contract of sale with you. The essential data for the conclusion of the contract is marked, and further data is given voluntarily. We use the personal data provided by you to process your order and returns. For charging purposes, we can pass on your payment data to our house bank or the selected payment service provider. To manage the delivery of the goods to you, and due to the nature of the transaction, we will need to share your delivery address and contact details (email and phone number) with delivery companies. Only strictly necessary data will be shared for the purpose of coordination of delivery, protection against fraud and clarification of urgent issues. The legal basis for this is that this processing is objectively necessary for the performance of the contract of sale with you (Article 6 (1) (b) GDPR). This means that the sale of goods cannot be fully performed if this specific processing of the personal data in question does not occur. Please note that failure to provide the mandatory personal data can lead to that that your order with us cannot be carried out. If you want to do a product return, we will also need to share your personal data (delivery address and contact details) with the assigned non-governmental/charitable organization or delivery company for the pick-up and collection of the product. The legal basis is that the processing is necessary for the performance of a contract to which the data subject is a party (Article 6 (1) (b) GDPR) and our legitimate interest in managing product returns.


  • We will dispatch the product(s) within the stated time window displayed on our website on the day we accept your order. While these are given in good faith, they may be subject to change due to events outside our control.


  • We are not liable for delays outside of our control. If the supply of the product(s) is delayed by an event outside our control, then we will contact you as soon as possible to let you know. We will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any product(s)s you have paid for but not received. If, as a result of circumstances beyond our control we are unable to fulfil the order, we’ll notify you and cancel the order with a full refund.


  • In the case of the non-availability of goods a possible advance payment will be refunded without delay.


  • Delivery will be deemed to have taken place when the Goods have been delivered to the address set out in the Order. We don’t need to satisfy Ourselves that the person accepting delivery at the agreed address is authorized by You to accept the Goods.


  • If you are not at the delivery address or if no one is available to take delivery, we will leave you a written notification/electronic notification informing you of how to rearrange delivery or collect the product(s) from a local depot.


  • If you do not collect the product(s) from us as arranged, or if, after a failed delivery to you, you do not re-arrange delivery or collect the product(s) from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, after days we are unable to contact you to re-arrange delivery or collection, we may end the contract and claim for any loss caused by your refusal to take delivery. If you are in default of acceptance, we reserve the right to sell the goods to a third party or to hold you liable for any loss.


  • The specific time window for delivery will be made known to you by the delivery company. The working hours spent waiting for delivery will not be reimbursed.


  • Consumers are asked to check the goods immediately for completeness, obvious defects, and transport damage and to notify complaints to the seller and the freight forwarder as soon as possible. Your warranty claims remain unaffected.




Unfortunately, we do not accept orders from or deliver to addresses outside the United Kingdom.


Product(s) may vary slightly from their pictures. The images of the product(s) on our website are for illustrative purposes only.



  1. Responsibility for and ownership of the Goods passes to You once the Goods are Delivered or collected.
  2. Where You have decided to pay through Our finance options, responsibility for and ownership of the Goods will only pass to You in accordance with the accepted terms of your finance documentation
  3. If you are in arrears for any payment obligations, all outstanding sums are immediately due.



We retain ownership of the purchased item until the invoice has been paid in full by you.

    • You may cancel the goods for any reason and at any point after placing your order, provided your intention to cancel is notified to us no later than 14 days after the day of delivery. We will provide a full refund of the price you paid for the goods without deduction, except as provided in sub-clauses 10.2 and 10.3 below. Your intention to cancel can be notified to us by:
  1. a) calling customer services ­­­
  2. b) contacting customer services on Chat;
  3. c) emailing customer services support@higridsleep.co.uk
  4. d) writing to us at Comfort Grid Technologies Ltd, c/o Goringe Accountants Ltd Waterside Drive, 1650 Arlington Business Park Theale Reading RG7 4SA UNITED KINGDOM 
  • You should not handle the goods beyond what would be reasonably allowed in one of our webshop to establish the nature, characteristics, and functioning of the goods. If the value of the goods is reduced by any amount through unnecessary handling, we shall be entitled to make a deduction of that amount from any refund.


  • You must make the goods available for collection by us within 14 days from the date you first notified us of your intention to cancel the goods.


  • It is your responsibility to take reasonable care of the goods while they are in your possession. If the goods, when returned to us, exhibit any signs of wear and tear or damage caused while they were in your possession, we may require a further deduction from any refund to reflect the diminution in the value of the goods.


  • You should return the goods in their original packaging, if this is available, and, if it is not available, you should make sure that the goods are suitably and sufficiently packaged to protect them while in transit back to us.

We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b)  If Goods have been Delivered, then a refund can't be made until we've collected the goods or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

(d)Even if Goods are bought under a Discount offer, then a refund will be made on the paid Invoice only

We will make the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of the reimbursement.

  • These terms reflect the goodwill guarantee offered by Comfort Grid Technologies Ltd Main to its UK customers, which is more generous than your legal rights under the Consumer Contracts Regulations 2013 as set out above. This goodwill guarantee does not affect your legal rights in relation to the faulty or misdescribed product(s)s. The voluntary right of withdrawal in relation to the goodwill guarantee begins after the expiry of the statutory right of withdrawal (of 14 days) and runs for another 186 days. This gives you a total of 200 days right of withdrawal (14 days statutory, 186 days voluntary).


  • To exercise the right of cancellation under our goodwill guarantee, you must contact us, at 35 1st Flr Vijay Trantech Chandivali Village, Off SakiVihar Rd Sakinaka, Andheri (E), Mumbai. India, 400072 or support@higridsleep.co.uk with a clear explanation through mail about your decision to cancel this contract under the goodwill guarantee. You can also use the sample revocation form in Clause 8.1. In order to benefit from the goodwill guarantee, it is necessary for you to send the notification of the exercise of the right of cancellation before the end of the 200-day goodwill guarantee period.

If at any time between these 200 nights from the day of Delivery. You inform Us that Your choice of mattress is proving uncomfortable, as long as You comply with the conditions set out below, we’ll exchange it, without quibble, for an alternative mattress.


  • If you cancel this contract in accordance with the goodwill guarantee we will pick up the mattress from the same address, we delivered it to for free. For such repayment, we use the same payment you used in the original transaction unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees. We may refuse the repayment until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier.


  • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the product(s), if this has been caused by your handling them in a way that would not be permitted in a shop. If we refund you the price paid before we can inspect the goods and later discover you have unacceptably handled them, you must pay us an appropriate amount. To clarify, this only applies when you carelessly damage the product not for using it appropriately and for its purpose. Damages by external factors (e.g. damages during delivery) will not reduce the refund price for you.

If you end this contract in accordance with the goodwill guarantee we will pick up the mattress from the property where it is located. Please email us at support@higridsleep.co.uk to arrange collection.


This contract is offered exclusively in English. The contract text (order data and general terms and conditions) is filed and stored by us. The storage is, however, only temporary and is not accessible to you. If you wish to file and store these terms and conditions, you will have to do so separately.


  • We'll not be liable or responsible for any failure to perform Our obligations under the Order that is caused by events outside Our reasonable control. These include (without limitation) the following:

(a) delays caused by one of Our suppliers.

(b) strikes, lock-outs, or other industrial action;

(c) fire, explosion, storm, flood, snow, or other natural disaster;

(d) unavailability of shipping, aircraft, motor transport, or other means of public or private transport; or

(e) unavailability of public or private telecommunications networks.

(f) any act, event, non-happening, omission accident, or Act of God beyond our reasonable control

  • Our obligations under these terms and conditions are suspended for the period that such events continue, and we'll have an extension of time to perform these obligations for the duration of that period.
  • We are under a legal duty to supply products and services that conform with this contract. Nothing in these terms will affect your legal rights. Advice about Your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.
  • We’re responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we’re responsible for loss or damage You suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we’re not responsible for any loss or damage that isn’t foreseeable. Loss or damage is foreseeable if either it’s obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
  • HiGRID will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profit, goodwill, use, damage to property, data, or other intangible losses (even if HiGRID has been advised of the possibility of such damages).
  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the product(s)s.
  • We are not liable for business losses. We only supply the product(s)s for domestic and private use. If you use the product(s)s for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • You agree that you will receive invoices and credit notes exclusively in electronic form.


  • We offer the following methods of payment: credit card (MasterCard and Visa Card), PayPal, PayPal Express, Amazon Pay and instalment payment. For every order, we reserve the right not to offer certain payment methods based on the delivery address, a deviation from the delivery and invoice address, the value of the goods in the order or due to other objective criteria. We are entitled to refer to other payment methods for each order.



  • In the case of payment in advance we will provide you with our bank details in the order confirmation. The invoice amount must be transferred to our account within 10 days. Please note that we only accept payments from accounts within the European Union (EU) and do not assume any costs attributed to money transactions.

Your personal details will be treated by us in accordance with applicable data protection regulations and according to our Privacy Policy which contains full details of how we store and use your personal information.

This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us.

It covers information that could identify you ("personal information") and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you. We are committed to protecting your privacy and the confidentiality of your personal information.

Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate. Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you regarding the processing and control of your personal data. We do this now, by requesting that you read the information provided here. we will only use your personal information as set out in our Privacy Policy:

Supplementary terms that will apply if you are not a consumer

  • We retain ownership of the goods where you are not a consumer until the complete settlement of all claims arising from the current business relationship. The corresponding Security rights are transferable to third parties. Prior to the transfer of ownership of the reserved goods, the buyer is not entitled to pledge the goods or to surrender them for security.


  • Where you are not acting as a consumer you are entitled to resell the goods in the ordinary course of business. In this case, the purchaser shall already assign all claims arising from the resale to the seller in the amount of the invoice amount. The seller accepts the amount assigned. The purchaser is also authorized to collect the debt. The seller reserves the right to collect the claim itself if the buyer does not properly fulfil his payment obligations.


  1. In case of connection and mixing of the reserved goods, the seller acquires co-ownership of the new item in the ratio of the invoice value of the reserved goods to the other processed items at the time of the processing.
  2. The seller undertakes releasing the collateral which is due to him at the buyer's request insofar as the value of the collateral exceeds the claim to be secured by more than 10%. The choice of securities to be released is incumbent upon the seller.



HIGRID retains the right to investigate any order placed on this website or by phone that it suspects to be fraudulent. Any such order will not be delivered until It's proven that the order is bona fide. Should HIGRID be unable to prove that an order is bona fide or to contact the Buyer then the monies will be refunded to the original payment card used and the order will be cancelled.

For your protection, to ensure that your credit, debit or charge card isn't being used fraudulently, we'll validate your name, address and other personal information supplied by You during the order process against appropriate third-party databases. By accepting these terms and conditions You consent to such checks being made. In performing these checks personal information provided by You may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Please be assured that this is only done to confirm your identity.

A credit check isn't performed, and your credit rating will not be affected. All information provided by You'll be treated securely and strictly in accordance with the Data Protection Act 1998 and the General Data Protection Regulation (EU) 2016/679 (GDPR).


Our customer service is available Monday to Friday from 7 am to 5 pm GMT. If you have a question or complaint, please send an email to: support@higridsleep.co.uk


Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

 22.  Biggest Sale Ever
- This promotion will run from Monday, 26th Feb until Sunday, 3rd Mar 2024
- Premium Hybrid will be at 65% discount.
- Ortho Essential & Luxe Original will be at 50% discount respectively. 
- This offer cannot be used in conjunction with any other deal, promotion or discount.
- We reserve the right to cancel, withdraw or change the promotion at our discretion and without prior notice.