Premium Hybrid

Bought this mattress from a recommendation and really good we did - the price was amazing and delivery was very quick too. Very comfortable and slowly sorting out my painful joints - buy it you won’t be disappointed 😊

Delivered the wrong product and also the wrong size …
I agreed after waiting 2 weeks and the mattress not being in stock to take a luxe model mattress at no extra cost to my self and it’s arrived today the wrong size completely …
I really disappointed with this company a shambles will be making complaint through the correct channels in the morning .

Great mattress, smell takes a while to go but very comfy.

Having used the mattress for a couple of weeks now we are very happy with it so far. We were concerned about reviews mentioning the smell on unpacking but for us this was very slight and we were able to sleep on it within a couple of days of unpacking. Looking forward to more nice sleeps.

I was contacted by customer service who were aware of a further delay to my order. I was not aware of this. They also didn’t tell me it was being delayed again, I had to check a tracking app. This will be 16 days from purchase to delivery, if it isn’t delayed again. I haven’t ever been notified in advance of the delays or even why it’s being delayed. I have always had to use various random tracking apps to find out where the product is. Higrids response was “wait until this date and if it doesn’t arrive we will send you another”. I don’t really think it’s acceptable to wait 16 days for a product that people have received in less that 5. I also don’t think it’s acceptable not to inform me of delays or reasons for delays. I have made arrangements to be home on two separate occasions now only to find out on the day I'm expecting delivery that the mattress has been delayed. I’m honestly just fed up now and I’m considering requesting a refund. So incredibly disappointed.