Premium Hybrid

If I can give a zero to HiGRID The Sleep Company, I would - but I’m limited to 1 as the lowest award. I don’t usually write reviews unless the service or product was exceptional - or was a shockingly poor service or product. The latter which describes HiGRID The Sleep Company, and their Premium Hybrid Double mattress (135×190x25 CM).

DO NOT BUY FROM THIS COMPANY!! Firstly, the mattress - HiGRID Premium Hybrid double Mattress, was not identical to that advertised on their UK website, or Amazon UK. The mattress never expanded to its full width of 25mm. It remained at 23mm to date. There were stains, and a few damaged areas to the inner mattress, making me questioned if it was seconds…

Most important, this mattress is very uncomfortable, to the point I had to use a topper whilst I sought to resolved this issue with the company. The mattress was causing me lower back, coccyx and shoulder pain. Additionally, it is not effective in keeping me cool - as claimed. Not surprised, as it did not come with the viscose cover, but a cheap polyester cotton mattress cover, which I believe with deeper research, is the Indian variant mattress which was sent. It’s also an extremely heavy mattress - making it very difficult to turn single handed, which is a physical health and safety issues - and I’ve had some near misses…

All said, I’m questioning the authenticity of this company in the UK. They claimed to be a UK company, but the VAT number on the GOV website is not recognised. A deep search has to be done. On Amazon uk, their store front is in India, so it might explained why they are not contactable - especially if you bought via this website, and not Amazon Uk.

On the onset of receiving this mattress I was able contact HiGRID initially to relay the issues found with this mattress via email. Communication eventually broke down. Consequently, they have repeatedly ignored my emails, to the point I had to go through Citizen Advice, which is just a guide. You are left to fight your own battles technically, but I did send them a letter, using their template guide, but I’ve had no response from HiGRID to date.

My 200 day trial is nearing to an end, and like some of the reviewers, all modes of communication are deemed useless / uncontactable. I can consider this purchase an expensive loss. The most I can do, however, is informed people about this company and their products so as to avoid the same perils that I, and so many consumers experienced with them.

I am a Which? consumer subscriber for many years now. I always use their expertise to guide me on my purchases. They might have gotten this one wrong, though in all fairness they did acknowledged that HIiGRID is a new company, and essentially it’s early days. I will be contacting Which? to advise them to look further into this company so as to protect other potential customers. I would also put this review on other reviews platforms for awareness purposes.

Having found the mattress very uncomfortable and not suitable within a month of trying it as part of 200 day trial - the company has decided to avoid any response to any communication emails ignored, no answer to numerous phone calls, so we have not got a refund (nearly £500) and we are stuck with a king size mattress we can’t sleep on and that is cluttering our house!! If I could give them zero stars I would! 🤬 Avoid.

I returned my mattress which is not comfortable.But no refund yet. No respond through online , email or even phone

Still waiting for refund . More than 2 months after I purchased it.very poor service.

Bought this mattress from a recommendation and really good we did - the price was amazing and delivery was very quick too. Very comfortable and slowly sorting out my painful joints - buy it you won’t be disappointed 😊

Delivered the wrong product and also the wrong size …
I agreed after waiting 2 weeks and the mattress not being in stock to take a luxe model mattress at no extra cost to my self and it’s arrived today the wrong size completely …
I really disappointed with this company a shambles will be making complaint through the correct channels in the morning .